We are Launching Live Zoom Classes for 9th and 10th-grade Students. The first batch is from 7th April 2025. Register for a Free demo class.
Shipping and Exchange Policy
Welcome to Ekademy.in. We are committed to providing a smooth and transparent shopping experience for all our users. Please review our Shipping and Exchange Policy below before making a purchase.
📦 Shipping Policy
1. Digital Products (Courses, Notes, Presentations)
- All digital products (such as e-courses, PDFs, notes, editable PowerPoint slides, etc.) are delivered instantly or within 24 hours to your registered email or Ekademy dashboard after successful payment.
- If you do not receive the digital product within 24 hours, please email us at support@ekademy.in with your order ID.
2. Physical Products (If Applicable)
- In case we offer physical products in the future (such as printed study materials or merchandise), the following terms will apply:
- Shipping Time: Orders are typically processed within 2–3 business days.
- Delivery Time: Estimated delivery is 5–10 business days, depending on your location.
- Shipping Charges: May vary based on your region and the weight of the product. The final cost will be displayed at checkout.
🔄 Exchange & Refund Policy
1. Digital Products
- Due to the instant access nature of digital content, all sales of digital products are final.
- We do not offer refunds or exchanges on downloadable files, online courses, or digital subscriptions once delivered.
- If you believe you were charged in error or received the wrong item, please contact us within 3 days of purchase.
2. Physical Products (If Applicable)
- We accept exchange requests only if the product:
- Was damaged during shipping.
- Has manufacturing defects.
- You received the wrong item.
- Exchange requests must be raised within 7 days of delivery by emailing us at support@ekademy.in with photos and your order ID.
- No exchange will be granted for items used, damaged after delivery, or without original packaging.
3. Courses & Subscriptions
- Paid live or recorded course fees are non-refundable unless explicitly mentioned.
- If a course is cancelled by Ekademy, you will receive a full refund or alternative access to a similar course.
📩 Need Help?
For any issues related to your order, please reach out to:
📧 Email: support@ekademy.in
📞 Phone/WhatsApp: Nine Five Six Five Eight Zero Two Four Two Eight
🕒 Support Hours: Monday – Friday, 10 AM to 6 PM
We are here to ensure your learning experience with Ekademy is smooth and satisfying.